Customer Coupons for Ecommerce

Nov 14, 2011
Posted by: mikecuccaro

We're happy to unveil a new option for you to market your online stores -- customer coupons. Now you can conduct sales and provide specials to any subset of your customer base. To get started, first find the Coupons option which is found on your left navigation in your Control Panel under Sell and then Configure. You will see a screen like this:

From this page, you will see any coupons you have previously created plus the option to create new coupons. You can edit or delete your previous coupons. Code is the coupon code your customers will use in your store to get your offered discount. Desc is just your notes to yourself about that coupon and Start and End Dates are the days and times between which the coupon can be used.

When you click Create New Coupon or edit an existing coupon, you will see a screen like this:

There are instructions on this page to help you fill out the information needed to create a coupon. The Coupon Code should be between 4 and 12 alpha-numeric characters. It can be any combination of letters (upper- or lowercase) and numbers but any other characters like a space or a dash will cause an error. The Coupon Type determines what sort of discount your customers will get with this code. It can be a percentage discount off the entire order (not including shipping), a flat dollar amount, or the option for free shipping. The Start and End Dates default to a date and time one and three weeks into the future, respectively, when you create a new coupon but you can change the dates as needed, keeping the date/time format on the screen. You can set coupons far into the future or you can have them start immediately. You can have a special run for a month or just for one day or even a "happy hour" for a small portion of one day.

For all coupon types, you will enter a Minimum Order to accept the coupon, for instance, only on orders of $40 or more. This Minimum does not include shipping. It is just the merchandise total. If you don't want a Minimum Order, just enter a 1 for orders of a dollar or more. For a percentage discount, which is the default option, you also enter the Coupon Percentage as a number between 1 and 100, rather than a decimal (ie enter 15 for a 15% discount). You do not need to type the "$" or the "%" for either of these fields.

When you choose a different Coupon Type, the screen below the option will change:

You see that it is mostly the same information, only you will choose a dollar amount for Coupon Flat Amount for the discount. If your coupon is for $10 off orders of $50 or more, just enter 10 without the "$". When you choose Free Shipping as the option, you only need to set a Minimum Order. The shopping cart will adjust the amount as needed.

Once you have coupons working through your control panel, you will want to publicize it somehow. There are lots of options to do so. You could:

 - Send out an email to your Members

 - Post it through your social networks (Facebook, Twitter, Blog, etc.)

 - Publish it in a print mailing

 - Print it through traditional advertising

 - Even publish it right on your website to offer to anyone browsing!

When you have created coupons, your customers will see this new addition when they shop in your online store:

The customer needs to just type the code they've gotten from you and click Save Changes to register the coupon code. Your shopping cart will check to see that the coupon is valid. If not, the customer will see an error such as:

The cart will also detect if the coupon is expired or not yet available and disallow its use. Upon success, the customer will see:

After the customer completes their order, you will see the coupon's effect on the total in all of your admin screens and reports. When you go to Sell and then Orders & Reports and then View orders, you will see something like this:

 

The customer's coupon and discount amount are displayed at the bottom above the total. If you want to remove the coupon from the order, you need only to click the Remove Item icon next to the coupon. The totals will revert to the pre-discounted level. Similarly, if you view an order that does not have a coupon associated with it, you will now see this:

If you would like to apply a coupon to an existing order, you will see a pull-down list where all of your coupons, even the expired ones, are available for you to select. The validation checks for minimum orders and start and end dates are not used here. Since you are the farmer, you can decide if your customer should get a discount or not, after all!

We hope you will find this new Ecommerce option valuable. Please let us know if there are options you would like to see added in the future or if you have any problems. We are always here to help your online experience to be successful and simple!

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  • If I had a diet plan, it would be: 1) cook for yourself 2) eat whatever you want at mealtimes, but cut the snacks 3) cut the desserts&sugars
    1 year 28 weeks ago
  • @AmyinOregon oh, neat. Glad you like them.. more coming soon!
    1 year 29 weeks ago